Refund policy
Last updated: July 23, 2026
Public Classes
Cancelling your reservation
Seven (7) or more days before the class date: You are eligible for a full refund. You may choose either store credit or a refund to your original payment method.
Less than seven (7) days before the class date: Reservations are non-refundable and non-creditable.
No-shows: Guests who do not attend and do not cancel in advance are not eligible for a refund or credit.
To cancel, contact us by phone or email using the information at the bottom of this policy. Please include the name on the reservation, the class name, and the class date. A cancellation is effective when we receive your request, not when you decide to cancel.
Transferring your seat
If you cannot attend, you may transfer your seat to another guest at no charge. Let us know the new guest's name and contact information at least 24 hours before the class so we can update our roster and note any dietary needs.
Changing to a different class
Requests to move to a different class date are treated as a cancellation and a new reservation. If your request is made seven (7) or more days before your original class, we will move your payment to the new class at no charge, subject to availability.
Private Classes and Events
A non-refundable deposit of $250 is required to reserve a private class or event.
More than thirty (30) days before the event: The deposit is non-refundable, but may be applied to a rescheduled date within twelve (12) months, subject to availability.
Within thirty (30) days of the event: The deposit is forfeited and cannot be applied to a rescheduled date.
Final payment is due no later than five (5) days before the event date. If final payment is not received on time, we may cancel the reservation and retain the deposit.
Guest count reductions made within five (5) days of the event are not refundable, because ingredients and staffing are committed at that point.
If We Cancel or Reschedule
We occasionally need to cancel or reschedule a class because of low enrollment, chef illness, facility issues, severe weather, or other circumstances.
If we cancel a class, you may choose either:
- A full refund to your original payment method, or
- Store credit for the full amount, or
- A transfer to another class of equal value, subject to availability.
If we reschedule a class and the new date does not work for you, the same three options apply.
We are not responsible for travel, lodging, childcare, or other costs you incur in connection with a cancelled or rescheduled class.
Changes to Menus and Chefs
Menus, featured dishes, ingredients, and instructing chefs are subject to change. A change to the menu or the instructing chef is not grounds for a refund. If a change is significant, we will notify registered guests in advance whenever possible.
Gift Cards
Gift cards and gift certificates are non-refundable and cannot be redeemed for cash, except where required by law.
Gift cards do not expire and are not subject to inactivity, service, or dormancy fees.
Gift cards may be applied toward any class, event, or product we sell. If the purchase total is less than the gift card balance, the remaining balance stays on the card for future use. If the purchase total is more, the difference is payable at checkout.
Gift cards are transferable. We are not responsible for lost or stolen gift cards, but if you contact us with the card number or the original purchaser's information, we will do our best to help.
Gift cards issued before our move to a new online store remain valid at their full outstanding balance. If you have an older gift certificate that does not work at checkout, contact us and we will honor it manually.
Merchandise and Physical Products
Unopened, unused merchandise may be returned within thirty (30) days of delivery for a refund to the original payment method. You are responsible for return shipping unless the item arrived damaged or was sent in error.
Food items, consumables, and opened merchandise are not returnable for health and safety reasons.
If an item arrives damaged or incorrect, contact us within seven (7) days of delivery with photos and we will replace it or refund it at no cost to you.
How Refunds Are Processed
Approved refunds are issued to the original payment method. Please allow five to ten (5 to 10) business days for the refund to appear on your statement, depending on your bank or card issuer.
Store credit is issued as a gift card code sent to the email address on your order and does not expire.
Questions
Culinary Arts Center Inc.
3295 Walden Ave
Depew, NY 14043
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